Once we receive your order and payment is verified, we immediately begin processing your order for shipping. It may take up to 24 hours to process your order.  Purchases made after 12 pm EST will be processed the following business day.  If you order after 12 pm EST on a Friday, your order will likely be processed over the weekend and shipped out on the following Monday.

Domestic (US) Shipping Rates & Delivery Options:

- FREE EXPRESS SHIPPING (Over $100):  (approximately 2-3 business days). 

- EXPRESS SHIPPING (Under $100):  $7.95 (approximately 2-3 business days).

Delivery dates for all shipments are set by the carrier and are NOT guaranteed.  Shipping & insurance charges are not refundable.

Please make sure you have listed your complete and correct shipping address before submitting your payment.  We ship orders to the address provided to us.  We are not responsible for deliveries where an old, incomplete, or inaccurate address is provided to us and are unable to refund or replace items where the address provided to us is an old, incomplete, or inaccurate.  If you are paying through Paypal, be sure that you have updated your shipping address.  Orders shipped via Fedex and returned to us due to an incorrect address, refusal, or abandoned (never picked up from FedEx location) are charged a 15% restocking fee + $30 return shipping charge.   

SpicyIce is not liable for missing or lost packages once tracking shows delivered. Please be sure to monitor the tracking number we provide to you with your shipping confirmation to follow your order until it's delivered.  Should your tracking indicate that the order has been delivered,  and you are unable to locate your package, please check with your neighbors to see if they received the delivery on your behalf.  Also, be sure to check around your door, porch, and garage.  If you live in an apartment, make sure the item hasn't been delivered to the leasing office.  If after completing these steps and you are still unable to locate your package, please reach out to us and we will file a claim with the carrier.  Based on the outcome of the claim, we may or may not be able to replace your order. 


Returned To Sender

FedEx is a premium shipping service.   When an order is sent back to us due to an incorrect address, refusal (return to sender), or abandoned (never picked up from FedEx location), we are charged additional shipping fees in addition to the original shipping fee.   For this reason, orders returned to us as return to sender are subject to a $25 return shipping fee plus the 15% restocking fee for refunds, which will be withheld from the refund.

We do send out tracking information and tracking updates with every order, so be sure to monitor the progress of your delivery. 

International Shipping Rates & Delivery Options:

- Fedex International DDU (approximately 4-6 business days).  

Taxes & Duties

All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer (even if you refuse any shipments upon delivery).  We ship your package DDU, "duties and taxes unpaid", and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. Some countries may require additional fees paid Collect on Delivery (COD). These fees are paid to the local carrier and are not collected by SpicyIce. SpicyIce has no control over what local governments charge, and does not collect this money.

By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.

Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges.  Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they abandon or return it to the sender.  Shipments that are refused or abandoned because of unexpected import fees, the cost of the total order including original shipping and any return shipping, taxes, and duty charges will not be refunded.