We accept returns for unused and unworn items within 14 days (30 days for international orders) of the order date for a refund or store credit for all qualifying orders. Sale items, close-outs, earrings, and gift cards are final sale and non-refundable.
- All returns must be unused, unworn and brand new condition. All returns are inspected and returns that have signs of wear, including scuffs, smudges, scratches and odors (cologne,perfume,smoke, etc.) do not qualify and will not be accepted.
- There will be a 15% restocking fee for all refunds. There is no restocking fee for items returned for store credit.
- SpicyIce does not provide prepaid shipping labels; you will be responsible for covering the shipping costs to return.
- Shipping & insurance fees are not refundable.
- If you return an item that qualified for a free gift, you must return the free gift item. If you do not return the free gift item you will be charged the retail price for the free gift item.
- ALL Earring sales are FINAL.
- If you want to exchange within the return window for a different size or style, you can return the item for store credit and place a new order for the size or style that you desire. Store credit gift cards are non refundable once issued.
- If you received a damaged or defective item, you must notify us within 2 days of receipt.
- Refunds are issued to the payment method used. If a gift card is used and a refund is requested, the refund is returned to the gift card.
- Once a return is approved, customers have thirty days to send back their purchase. After 30 days, the return will be cancelled and no refund will be issued.
When we receive an order, we begin processing that order immediately, as we always wish to provide a positive customer experience by our speed and efficiency. While we cannot cancel or change an order once it has been placed, you are welcome to return your items in accordance with our return policy once your order has been delivered to you.