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Returns | How it works.
We accept returns for unused and unworn items within 14 days (30 days for international orders) of the order date for a refund or store credit for all qualifying orders.
- All returns must be unused, unworn and brand new condition. All returns are inspected and returns that have signs of wear, including scuffs, smudges, scratches and odors (cologne,perfume,smoke, etc.) do not qualify and will not be accepted.
- There will be a 15% restocking fee for all refunds. There is no restocking fee for items returned for store credit.
- Shipping & insurance fees are not refundable.
- If you return an item that qualified for a free gift or a buy one get one free, you must return the free item. If you do not return the free item you will be charged the retail price for the free item.
- We do not provide shipping labels at this time.
- If you want to exchange within the return window for a different size or style, you can return the item for store credit and place a new order for the size or style that you desire. Store credit gift cards are non refundable once issued.
- Refunds are issued to the payment method used. If a gift card is used and a refund is requested, the refund is returned to the gift card.
- Once a return is approved, customers have 30 days to send back their purchase. After 30 days, the return will be cancelled and no refund will be issued.
- Gift cards
- Solid Gold Jewelry
- Custom Jewelry
- Opened or worn products
- Items sent as free replacements
When we receive an order, we begin processing that order immediately, as we always wish to provide a positive customer experience by our speed and efficiency. While we cannot cancel or change an order once it has been placed, you are welcome to return your items in accordance with our return policy once your order has been delivered to you.