We happily accept returns within 14 days of the ship date for a refund or store credit for all qualifying orders. Sale items & close-outs are final sale and non-refundable.
- All returns must be unused, unworn and resellable condition. Products that are altered or damaged, including scuffs, smudges, scratches do not qualify and will be sent back to you.
- We do not accept partial returns for items sold as a set (i.e. chain and pendant).
- Shipping fees are not refundable.
- If you want to exchange within the return window for a different size or style, you can return the item for store credit and place a new order for the size or style that you desire.
- There will be a $10 restocking fee for all refunds. There is no restocking fee for items returned for store credit.
- Sale items & close-outs are final sale and non-refundable.
Our support team hours are Monday-Friday from 10am - 5pm EST. If you need to contact us with questions regarding a return, we encourage you to contact us through live chat and an operator will provide support
SpicyIce.com provides a 30 day warranty from defects. Defective piece must be mailed back to us before a replacement can be sent to you. Customer is responsible for all shipping costs associated with a warranty claim. Contact us directly by email at email@example.com with any questions.
Refused or Unclaimed Packages
Packages shipped within the United States that are sent back to us because they are either refused or unclaimed are subject to a restocking fee. Shipping fees are non refundable and will be deducted from the merchandise refund.
International Refused Shipments
If you refuse a shipment from SpicyIce, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to SpicyIce. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.