How can we help?

FAQ

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

When we receive an order, we begin processing that order immediately, as we know our customers want their order fast.  Regrettably, this means that we cannot cancel or make any changes to your order.  

If the product you ordered is eligible to be returned, you are welcome to return your order in accordance with our return policy once your order has been delivered to you.  Information about our

Return policy and process can be found: https://spicyice.com/pages/returns-exchanges

Shipping, Returns & Exchanges

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Get in touch

Have questions about your order, or a general enquiry?